These terms and conditions and all transactions relating to this website are governed by English law and are subject to non-exclusive jurisdiction of English courts. We reserve the right to change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site, see the date below.
CANCELLATIONS AND RETURNS
We accept returns for items up to 14 days (excluding live bees and queens) after you have received them. In order to return an item please contact us first either by email firstname.lastname@example.org or telephone 01264 351104 stating your order number and reason for return. All returns must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in anyway). It must be returned with the original box if possible. The return postage is be paid by you (unless the item is faulty). You will receive a full refund via the method your original payment method (excluding original delivery charge). If your order was delivered free we reserve to right to deduct a charge for delivery.
LIVE BEES AND QUEENS
Cancellations of orders for live bees or queens can be made up to and including the day of collection or within 24 hours prior to dispatch for queens and 36 hours prior to dispatch for nucleus of bees. Refunds for cancelled orders of nucleus will be made in the form of a gift voucher. Returns will NOT be accepted under any circumstance and no refunds will be issued once the live bees or queens have been collected or dispatched to the customer. Reservation orders for nucleus of bees cancelled prior to dispatch/collection will be refunded with a gift voucher to same value. If we need to cancel your live bee order we will refund in full any deposit paid.
Please see Delivery & Returns for detailed information regarding postage options for Live Queen Bees.
None receipt of live queen orders that have been posted via 1st class must be reported to us within 2 working days of the being dispatched from here.
Should you have any concerns when you take receipt of your mated queen or nucleus of bees you must contact us straight away on the same day of receipt by telephone. We will always do our best to sort out any concerns or problems that you have. Should problems arise at a later date we always happy to give advice but once a queen or a nucleus have been introduced into a hive we will not be held responsible. If your queen order arrives and the queen is dead you must contact us by phone the same day to let us know. We will instruct you as to how to return the dead queen to us. A dead queen will be replaced once only. We will not accept back dead queens where the cage has been tampered or if the cage has been offered up to your hive or nucleus.
GENERAL STOCK ORDERS (not live bees)
Goods are dispatched once payment has cleared. We endeavour to dispatch orders received before 12 noon on the same day however during the beekeeping season your orders may not be dispatched until the following day. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when you order is on its way or ready for collection.
We use UK Mail for deliveries of stock items (not live bees). UK Mail usually delivery the day after dispatch. They will email or text you with an estimated day and time of delivery. UK Mail can leave your parcel in a safe place if you request this via the special delivery instructions when you process your order but please note that any orders left without a signature, as per your instructions, are your responsibility. Some very small orders may go with Royal Mail. Delivery costs are calculated on the overall weight of the order. Pallet orders, which must be placed by email or telephone take between 2 and 3 days. Please note that boxes of glass jars are collection only. In certain circumstances we can deliver for the cost of £10 per box but we deliver at your own risk as our carriers will not insure them. If you wish to buy single boxes of glass jars please email over your order and we will contact you. Pallet orders for jars can delivered, again please email over your order.
Orders that include mated queens and general stock items are processed and sent out separately; with the exception of mated queens ordered with queen introduction cages. If you are ordering any other general stock and mated queens please process the orders separately. If you put them through together there may be additional carriage costs to pay.
For all general stock orders please select "UK - general stock orders" as the delivery option. The delivery options for mated queens are shown separately.
All carriage costs quoted on the website are for delivery to mainland UK and Wales only.
We can deliver to Scotland, Scottish Highland and Islands, N Ireland & S Ireland, but please contact me via email email@example.com quoting your postcode and what you would like to order and I will email you back a quote for the delivery costs. If you put the order through our on-line shop we will contact you with any additional shipping costs.
We can also deliver to other countries, but you must contact me via email for a quote. Note - we do not ship live bees or queens abroad.
All products are available for collection from Andover or Headley. Just select this option when going through the checkout and we will contact you when the order is ready. Please note that collection from Headley is Robs home address and therefore collections will be outside normal working hours.
RETURN OF FAULTY GOODS
If you receive goods are faulty please contact us by email at firstname.lastname@example.org or telephone 01264 351104 quoting your name and order number and we will advise how to return them. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:- in 'as-new' condition; as possible and complete with any accessories and, if possible, in the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. foods etc) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery/return charges. Replacement goods are sent by standard delivery only.
All personal data will be treated as confidential and we fully comply with the UK Data Protection Act.
We request that all buyers register their new colonies with Beebase on the National Bee Unit website. If you buy bees from us we will pass on your details to the NBU unless you write and ask us not to. Beebase is designed for beekeepers and also supports Defra, WAG and Scotland's Bee Health Programmes along with the Healthy Bees Plan, all of which help to protect and sustain our valuable national bee stocks. There are no costs involved with registering with Beebase, instead it gives you, the beekeeper, the security to know that should a bee health problem arise in your area, your local bee inspector will notify you about it, and if necessary come and inspect your colonies, free of charge.