Delivery & Returns
Orders are best placed through our online shop, but you can place orders over the telephone however please bear in mind we are a small team so if you get the answer phone please do leave a message and we will call you back.
There are a number of ways to pay for goods, Credit Card, Debit Card, Bacs transfer.
General Stock Orders (not live bees)
Goods are dispatched once payment has cleared. We endeavour to dispatch orders received before 11am on the same day however during the beekeeping season your orders may not be dispatched until the following day. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when you order is on its way or ready for collection.
We use Royal Mail and FedEx for deliveries of stock items (not live bees). FedEx usually delivery the day after dispatch. They will email or text you with an estimated day and time of delivery. FedEx can leave your parcel in a safe place if you request this via the special delivery instructions when you process your order but please note that any orders left without a signature, as per your instructions, are your responsibility. Small and light orders will be posted with Royal Mail using their tracked 48 service. Royal Mail will keep you updated by either text message or email so you can track your order.
Delivery costs are calculated on the overall weight of the order and the overall weight will determine if your order is sent with FedEx or Royal Mail.
Pallet orders, which must be placed by email or telephone and usually take between 2 and 3 days once payment is received. Payment for pallet orders is by bank transfer only. Please note that boxes of glass jars are collection only, unless you are ordering a pallet full.
Orders that include mated queens and general stock items are processed and sent out separately; with the exception of mated queens that are ordered with queen introduction cages and these can be sent out together. If you are ordering any other general stock and mated queens please process the orders separately, if you don't order them separatley you will not get an option to chose the carriage for your stock order. In this instance we will contact you separately to take the payment for the carriage for the stock items.
For all general stock orders please select "UK - general stock orders" as the delivery option. The delivery options for mated queens are shown separately and these are for mated queen order only, if you select a mated queen delivery option for a general stock order you will be contacted to make the correct carriage charge for your order.
All carriage costs quoted on the website are for delivery to mainland UK, Wales and some areas of mainland Scotland. We can deliver to the Scotland, Scottish Highland and Islands, N Ireland & S Ireland, but please contact me via email email@example.com quoting your postcode and what you would like to order and I will email you back a quote for the delivery costs. If you put the order through our on-line shop and your postcode falls into one of those listed below the order may attract additional carriage costs. Any additional carriage costs will be emailed to you after your order has been placed, unfortunately our system cannot quote carriage by postcode. In come cases we may be use an alternative carrier like Hermes that will fall in to the carriage paid, we will also try for the cheapest option for you. Small orders under 2kg are sent with royal mail and do not attract additional carriage.
AB 31 to AB 38, AB 40 to AB 56
IV to 28, IV30 to 32, IV 36 to 49, IV51 to 56, IV63,
KA 27 & 28
KW 1 to 17,
PA 20 to PA 38, PA41 to 49, PA60 to 78
PH 4 to PH 44, PH 49, PH 50. Northern Ireland (BT)
Isle of Man (IM)
Please report any damages or shortages within 4 days of receipt.
Please report any none delivery within 5 days of receiving our dispatch email.
Please see Terms and Conditions for Returns policy.
Orders for Live Bees - Important Information
Queen Orders - We will notify you via email of the day we expect to dispatch your queen which is generally towards the end of the week. We offer a choice of delivery service:
1st Class Royal Mail £0
Guaranteed Next Day Deliver by 1pm £6.50*
*Please be aware that the option for guaranteed next day delivery is Royal Mails guarantee to make the delivery the day after we have posted it, it does not mean that your queen will be dispatched from us the day you place your order to arrive with you the following day. Our mated queens are usually ready towards the end of the week, we do keep you updated by email. Any queen found dead on arrival will be replaced free of charge providing you contact us immediately via email or telephone the same day. The unopened queen cage with the dead queen and attendant workers must be returned to us the same day using Royal Mail Large Letter 1st class post. A dead queen will be replaced once only.
None receipt of live queen orders that have been posted via 1st class must be reported to us within 2 working days of the being dispatched from here.
Nucs of bees - The prices shown on the Internet for Nucs of "live bees" does NOT include any carriage costs. We encourage you to collect your nucs of bees from us however if you are too far away to travel and you chose to have your bees delivered we can organise this for you at an additional cost of around £31 using Royal Mail Special Delivery. Their service guarantees delivery the next day before 1pm. We have been using Royal Mail Special for many years and we continue to use them for their rapid delivery service and good handling which all means less stress and travelling time for the bees however we do encourage you to collect your nucs of bees from us rather than having them posted. We can accommodate collection by a third party organised by you as well.
If you have questions about delivery and shipping please do get in touch with us.