Orders are best placed through our online shop, but you can place orders over the telephone however please bear in mind we are a small team so if you get the answer phone please do leave a message and we will call you back.There are a number of ways to pay for goods, Credit Card, Debit Card, Bacs transfer, cheque or cash on collection.
General Stock Orders (not live bees)
Goods are dispatched once payment has cleared. We endeavour to dispatch orders received before 12 noon on the same day however during the beekeeping season your orders may not be despatched until the following day. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when you order is on its way or ready for collection.
We use UK Mail for deliveries of stock items (not live bees). UK Mail usually delivery the day after despatch. They will email or text you with an estimated day and time of delivery. UK Mail can leave your parcel in a safe place if you request this via the special delivery instructions when you process your order but please note that any orders left without a signature, as per your instructions, are your responsibility. Some very small orders may go with Royal Mail. Delivery costs are calculated on the overall weight of the order. Pallet orders, which must be placed by email or telephone take between 2 and 3 days. Please note that boxes of glass jars are collection only. In certain circumstances we can deliver for the cost of £10 per box but we deliver at your own risk as our carriers will not insure them. If you wish to buy single boxes of glass jars please email over your order and we will contact you. Pallet orders for jars can delivered, again please email over your order.
Orders that include mated queens and general stock items are processed and sent out separately; with the exception of mated queens ordered with queen introduction cages. If you are ordering any other general stock and mated queens please process the orders separately. If you put them through together there may be additional carriage costs to pay.
For all general stock orders please select "UK - general stock orders" as the delivery option. The delivery options for mated queens are shown separately.
All carriage costs quoted on the website are for delivery to mainland UK and Wales only.
We can deliver to Scotland, Scottish Highland and Islands, N Ireland & S Ireland, but please contact me via email firstname.lastname@example.org quoting your postcode and what you would like to order and I will email you back a quote for the delivery costs. If you put the order through our on-line shop we will contact you with any additional shipping costs.
We can also deliver to other countries, but you must contact me via email for a quote. Note - we do not ship live bees or queens abroad.
All products are available for collection from Andover or Headley. Just select this option when going through the checkout and we will contact you when the order is ready. Please note that collection from Headley is Robs home address and therefore collections will be outside normal working hours.
Please see Terms and Conditions for Returns policy.
Orders for Live Bees - Important Information
Queen Orders - Orders for mated queens are ready for collection or despatch the day the queens arrive here with us, this is usually towards the end of the week and we notify you via email. If you want delivery of your queen order this will be with royal mail. There is a choice of delivery service; 1st class post, royal mail 1st class signed or by Special delivery by 1pm, both signed for and special will incur additional costs as shown when ordering. Please be aware that should you chose to have your queen delivered we will not be liable for any lost packages, any lost packages sent with royal mail will be your responsibility and any claims made to royal mail will need to be made yourselves. Please visit the royal mail website for further information regarding lost mail and making claims with them for compensation.
Please be aware that the option for guaranteed next day delivery is Royal Mails guarantee to make the delivery the day after we have posted it, it does not mean that your queen will be despatched from us the day you place your order to arrive with you the following day. Our mated queens are usually ready towards the end of the week, we do keep you updated by email. Any queen found dead on arrival will be replaced free of charge providing we are contacted immediately via email or telephone the same day and the cage is returned unopened the same day. A queen will be replaced once only.
Nucs of bees - The prices shown on the internet for Nucs of "live bees" does NOT include carriage costs. We encourage you to collect your nucs of bees from us however if you are too far away to travel and you chose to have your bees delivered we can organise this for you at an additional cost using Royal Mail Special Delivery. Their service guarantees delivery the next day before 1pm. Please be aware that should you chose to have your nuc of bees delivered we will not be liable for any lost packages and it will be your responsibility to make any claims to royal mail should damages or losses occur. Please visit the royal mail website for further information regarding lost mail and making claims with them for compensation. We have been using Royal Mail Special for many years and we continue to use them for their rapid delivery service and good handling which all means less stress and traveling time for the bees however we do encourage you to collect your nucs of bees from us rather than having them posted. We can accommodate collection by a third party organised by you as well.
If you have questions about delivery and shipping please do get in touch with us.
Becky & Rob