Email is the best way to communicate with us, but we understand that it is often quicker and easier to call us in the event of an urgent beekeeping matter. We receive a lot of enquiries from beginner beekeepers and we love being able to offer our advice, however this can sometimes overwhelm us all when we're at the height of the beekeeping season. Therefore, we've compiled an FAQ which should be your first port of call to answer common beginner questions prior to calling us.
PLEASE NOTE: We do not undertake swarm collections, please contact your local beekeeping association as they often operate a swarm line.
BBKA Swarm Collector Map: https://www.bbka.org.uk/swarm
Hampshire Beekeepers http://hampshirebeekeepers.org.uk/member-associations/
Newbury Beekeepers - https://www.newburybeekeepers.org.uk/swarms
PLEASE VISIT OUR FAQS PRIOR TO CALLING US
The whole team are beekeepers who are capable of offering you advice, but to relieve some pressure in the office during the season we've selected the most appropriate team member who can help you in regards to your enquiry.
Please note that our team are out in the field during the season so they cannot advise on existing order statuses or take orders over the phone, this can only be done via the office number.
Contact numbers will be available when the season begins until then please continue to call our office number for any enquiries
General Beekeeping Advice, New Nuc Advice:
Becky - 07973 423628
Equipment and Hive Maintenance:
George - 0797X XXXXX
Queen Bees and Queen Introduction:
Becky - 07973 423628
If you get the answer phone leave a message with your name and number and we will call back.
Office - 01264 351104
If your query is not urgent it would be easier to drop us an email, we will usually get back to you within 24 hours firstname.lastname@example.org
The times below are when you would usually be able to get hold of someone in the office however we may return outside of these times. If you get our answerphone its because we are busy packing orders or talking to other customers. Just leave a message we will call you back as soon as possible (If we haven't called you back it may be because you forgot to leave your contact number!)
|Monday||10AM - 3PM|
|Tuesday||10AM - 3PM|
|Wednesday||10AM - 3PM|
|Thursday||10AM - 3PM|
|Friday||10AM - 3PM|
We do welcome visitors but please call ahead so we know to expect you and we can ensure someone is here. We will also send you some detailed directions as SATNAV takes you to the wrong area. Please note that our office is not a shop to browse in and we only hold a minimal amount of stock here and we do not have a card machine. You can order online and pick up from us.
Please order via the Internet shop if you can. Orders are processed every weekday and are dispatched same day or within 24 hours of ordering. Collections can be organised from both Andover and Headley.
Alternatively, use this contact form and we will get back to you as soon as possible.
If you don't receive a reply within 48 hours your email may have landed in our junk box so please do get in contact using our email address email@example.com