These terms and conditions and all transactions relating to this website are governed by English law and are subject to non-exclusive jurisdiction of English courts. We reserve the right to change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site, see the date below.
CANCELLATIONS AND RETURNS
We accept returns for items upto 14 days (excluding live bees and queens) after you have received them. In order to return an item please contact us first either by email firstname.lastname@example.org or telephone 01264 351104 stating your order number and reason for return. All returns must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in anyway). It must be returned with the original box if possible. The return postage is be paid by you (unless the item is faulty). You will receive a full refund via the method your original payment method (excluding original delivery charge). If your order was delivered free we reserve to right to deduct a charge for delivery.
LIVE BEES AND QUEENS
Cancellations of orders for live bees or queens can be made up to and including the day of collection or within 24 hours prior to dispatch for queens and 36 hours prior to dispatch for nucleus of bees. Refunds for cancelled orders of nucleus will be made in the form of a gift voucher. Returns will NOT be accepted under any circumstance and no refunds will be issued once the live bees or queens have been collected or dispatched to the customer. Reservation orders for nucleus of bees cancelled prior to dispatch/collection will be refunded with a gift voucher to same value. If we need to cancel your live bee order we will refund in full any deposit paid.
RETURN OF FAULTY GOODS
If you receive goods are faulty please contact us by email at email@example.com or telephone 01264 351104 quoting your name and order number and we will advise how to return them. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:- in 'as-new' condition; as possible and complete with any accessories and, if possible, in the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. foods etc) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery/return charges. Replacement goods are sent by standard delivery only.
All personel data will be treated as confidential and we fully comply with the UK Data Protection Act.
We request that all buyers register their new colonies with Beebase on the National Bee Unit website. If you buy bees from us we will pass on your details to the NBU unless you write and ask us not to. Beebase is designed for beekeepers and also supports Defra, WAG and Scotland's Bee Health Programmes along with the Healthy Bees Plan, all of which help to protect and sustain our valuable national bee stocks. There are no costs involved with registering with Beebase, instead it gives you, the beekeeper, the security to know that should a bee health problem arise in your area, your local bee inspector will notify you about it, and if necessary come and inspect your colonies, free of charge.